How to Contact Snapchat Customer Service – There are so many reasons you may want to contact Snapchat customer service. You should only try contacting Snapchat if your issue is serious enough that you can’t resolve it yourself. The following might be considered legitimate issues that could require the assistance of customer service:
- You’re unable to verify your email address or phone number.
- One or more of your purchased lenses have gone missing.
- You’re concerned about someone’s safety or privacy.
How to Contact Snapchat Customer Service
1. Open the Snapchat app on your iOS or Android device and if necessary, sign into your account.
2. Tap your profile/Bitmoji icon in the top left corner.
Also Read – How to Contact Facebook Help Center
3. Tap the gear icon in the top right corner.
4. Scroll down to the More Information section and tap Support.
5. Tap the orange Contact Us button.
6. Select the category that your issue falls under by tapping the circle to the left of it from the list of issues given.
Depending on what you choose, Snapchat might provide you with a secondary list of issues so you can get more specific.
7. Read the instructions given to you after you’ve finished making your selections from the lists of issues given. If you haven’t tried any or all of the suggested troubleshooting tips, go ahead and try them now.
8. If you read and followed the troubleshooting tips for your particular Snapchat issue and still had no luck solving it, go back to the instructions for that particular issue (you might need to go through steps 1 to 7 again) and scroll down to the very bottom of the page.
Look for a gray question block that says, Need help with something else? Tap the YES button beneath it.
- N|B: This question isn’t shown for every issue, so you may or may not see it depending on what your issue is. If you don’t see it, that means it’s not an appropriate issue for customer service to help you with.
9. An entry form will appear with several fields you can fill out. Go ahead and fill out your Snapchat username, your phone number, your device details, the date you started experiencing your issue, an optional screenshot attachment and additional information describing your issue in detail.
Also Read – How to Contact Outlook Help Center
10. Tap the yellow SEND button when you’re done.
If you’d prefer not to follow the above steps through the app, you can do it instead in a web browser at support.snapchat.com/i-need-help.
